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In 2016, ECi Software Solutions announced the initial release of the integration between FMAudit and HP JetAdvantage Management. This version provided access to new and more consistent HP meter and supply data, and did so in a way that required little more than clicking an extra “Next” button during the usual FMAudit Onsite installation process.

While immediately providing a myriad of benefits for HP devices, last year’s news was only the beginning and set the stage for the expansion of HP Smart Device Services through FMAudit to further reduce your service and supply costs.

Today, FMAudit Central leverages a wealth of HP Smart Device Services including:

  • Diagnose Before Dispatch
    • Immediate and actionable alerts for device events
    • “Live” read of device status and history
  • Remote Remediation
    • Remotely reboot the device
    • Remotely update & re-flash firmware
  • On Demand Training
    • Obtain videos, instructions, and parts lists
    • Instant expertise for service desks and field technicians
  • Supplies Management
    • Remotely turn off or delay low supplies messages
    • Detect premature cartridge replacement
  • Collect and Bill Missing Printers
    • Identify devices that have gone missing
    • Collect additional HP meters including Impressions and Accent Color